Shipping/Return Policies

Standard Retail Shipping

Orders are sent via USPS using current standard USPS rates.  Shipping is based on weight and calculated at checkout. 

Order Status

Once your order is placed, you will receive an order confirmation e-mail. Once your item(s) have shipped, you will receive a shipping confirmation e-mail. Orders are shipped within 24 hrs of receipt, unless post office is closed. In this case orders are shipped at the next available USPS business day. 

Return Policy

Jacobs Creations LLC wants you to be happy with your purchase. If you are not 100% satisfied with your purchase, feel free to return the item(s) within 30 days for a full product refund. To ensure a smooth return, please review our return checklist:

  • Please e-mail with RETURN in the subject line.
  • Jacobs Creations LLC will authorize your return and provide return shipping instructions.
  • All items must be returned to Jacobs Creations LLC in their original, unworn, unaltered condition.
  • All items must include their original packaging/tags.
  • Once the item is received, we will refund you the price of the returned items.
  • Jacobs Creations LLC is not responsible for items lost or damaged when being returned.
  • Our specialty sandals and snaps are handcrafted and minor irregularities in color, shape, pattern may occur and are an inherent part of the product and should in no manner be considered a defect.
  • Original shipping fees are non-refundable and return shipping charges are the responsibility of the customer.